Cancellation Policy

To ensure clarity regarding charges, the cancellation policy is defined as follows:

Cancellation 60 days (or more) before arrival:

A refund of the reservation amount will be issued, minus a 3% fee on the total amount. This fee covers bank transaction or credit card processing costs.

Cancellation less than 60 days before arrival:

The entire reservation amount will be retained (100% charge).

No-Show or Early Departure:

In the event of a no-show or departure earlier than the scheduled date, the total reservation amount will be charged (100%).

Pet Policy (For Pet-Friendly Accommodations)

To ensure a comfortable stay for all guests, the following rules apply:

Accommodation Rules:

Strictly one (1) pet is allowed per suite.
Pets must be leashed at all times when in public and common areas of the property.
Guests are responsible for the immediate cleanup of any pet waste. Urination or defecation is not permitted anywhere on the property.
Guests must provide a valid mobile phone number for emergency contact or notification of excessive noise.
Guests are responsible for complying with local legislation and bear responsibility for any complaints or compensation claims due to noise.

Fees & Damages:

A non-refundable pet fee of $150.00 applies for the entire stay.
Guests are fully liable for any damages, repairs, replacements, or special cleaning caused by their pet.
In the event of damage to the suite, a minimum repair/cleaning fee of $300.00 will apply.
A valid credit card is required to be kept on file to cover any potential charges.

Departure Procedure:

Prior to check-out, guests must arrange for an inspection of the suite by a property representative to confirm its condition.

*Please note that the terms of the Pet Policy are subject to change without prior notice.